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Aftercare.
Our commitment to you.
I love the system. It is so easy and efficient to use. As a client it’s great to have something that’s easy to manage and review updates.
Morag Gordon, AMPM
The Aftercare team are on hand for all of your support requirements once your website is live. With a dedicated support team and portal that is accessible online 24/7 and access to our entire team you can relax knowing that we have everything taken care of.
From years of experience working with a diverse range of clients with a wide variety of needs, mtc understand many of the difficult challenges you face when running a website. Combined with our marketing expertise and knowledge of all-things-online, mtc are ideally placed to cover many of the aspects of running a website you perhaps cannot fulfil internally or commit to enough resources to maximise your potential.
Therefore as part of our commitment to supporting and developing your online strategy, mtc can offer a fully-managed service to help you streamline your operations and take care of some of the aspects of running a website that need an expert helping hand, we have a full range of services and support packages to suit your needs.
Project Management System
The Project Management System is a key tool for Aftercare and will serve as a central point for all requests and queries regarding your website and anything related to it.
The Project Management System gives our Account Managers access to the whole team at the click of a button meaning that no request is too big or small!
This is part of our commitment to excellence in all areas, as we aim to maintain good response times and continue consistency with the management and assistance of your website(s).
Helpdesk
mtc. operates a dedicated Helpdesk for any technical enquiries you may require assistance with. This includes email set up, domain registration, DNS Records, hosting, server queries and more.
Our experienced Service Desk Analysts are a key part of our Aftercare team and are dedicated to providing a dependable service with good resolution response times.
I know I’ve said this before. But… the aftercare ticket system is fantastic, please pass on both my personal thanks and that of the rest of the charity team to all involved. Great stuff.
